Donvier Ice Cream Maker

FREQUENTLY ASKED QUESTIONS.

ORDERING

How do I place an order?

To place an order, please create an account here. After which you will be able to place an order by adding products to your shopping cart. Should you have troubles, please contact us at 6220 0092 for assistance.
 
What payment methods do you accept?

We accept payment via your Paypal account or by Credit cards; Mastercards and Visa through Paypal. You can check out via guest if you do not have a Paypal account. Should you not be able to pay via Paypal, please contact us for payment upon delivery. We will accept only cash upon delivery. 

How can I change my order after it has been placed?

It is not possible for us to alter your order once it has been processed and shipped. However, you may email us immediately after placing your order, and we will see if we can make any changes for you.
 
Can I cancel my order?

Once payment is made, the order cannot be cancelled.
 
INSTALLATION OF ITEMS

Most of our items come flat-packed for you to bring home easily. However, if you would like us to assemble the item for you, assembly is chargeable
per item at the following rates:

Please note that assembly will be done at our warehouse, packed and sent right to your door step. This is done because some assembly of the items can take some time, and might require a larger space. Customers are requested to check the assembled furniture carefully before accepting them.

Assembly and delivery of the cabinets requires at least 3-5 working days after we have processed your order.

NOTE:

Delivery of items/furniture will only be to ground/first level for residential area.
Kindly indicate if the item is to be installed/delivered to rooftop/level without lift access.
For each level, there is an extra manpower charge at $10/floor. 
 
RETURN POLICY

We have a 7 day return policy upon receipt of order by the customer, subject to the following terms and conditions:

Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.

All garden sheds or any on-site assembly items are NOT ENTITLED for exchange or refund. 

All returns will be reviewed and The Home Shoppe reserves the right to perform remedies including:

• Replacing the product with a new item of the same design and model, or
• Refund in cash less all shipping fees, assembly fees, and re-pickup fees.

For all return requests, please email us at thehomeshoppe@kaidi.com.sg including your contact details, order details and the reason for return.

We will contact you after receiving your email and inform you once the item has been received and proceed with the refund if applicable.

SHIPPING CHARGES

How much is shipping?

Shipping locally (SINGAPORE) is calculated automatically upon checkout. Depending on the weight of the item, shipping is charged either at a flat rate of: 
$9 (for light or small parcels) or
$25 (for bulky and assembled items) 

For shipping to Malaysia, shipping fee is calculated automatically based on the weight of the item upon checkout. 
All taxes will be borne by buyer upon receipt of goods. 

How many days will shipping take?

For Singapore shipping: Within 3 - 6 working days. You may kindly state and request for specific delivery date under "Order Note" during your purchase. (Subject to availability). 

Do kindly take note for items that require assembly, it will take us slightly longer time to deliver to you.

For all on-site assembly (Garden Sheds), delivery date will be confirmed once order has been made, delivery is between 5 to 20 days depending on available slots and might take longer time.

For Malaysia shipping: Within 4 - 10 days. 

How can i track my orders?

For delivery via courier (small parcels), you will received a tracking code in your shipping confirmation email. For all other deliveries, you may call and check with us directly. 
Do kindly call us at 6220 0092 or email us at thehomeshoppe@kaidi.com.sg should you not receive your goods for more than 3 days than the expected receiving date. 

When do you deliver?

We only deliver on Mondays to Fridays, 1pm to 5pm Singapore time. We do not deliver on weekends or public holidays, or after 5pm on weekdays.

For Malaysia Shipping, timing and date is dependent on the shipping courier directly. 

Do you require someone to be at the delivery location?

We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address.

Do you ship overseas?

We only ship to customers in Singapore and Malaysia currently. However, if you would like us to ship to you, please drop us an email at thehomeshoppe@kaidi.com.sg with your order and contact details so that we may liase with you directly.

SELF COLLECTION

Is there a self collection option? 

Yes, you may do self collection via the following methods:

1. Online Purchase:
Complete the purchase online and pay for respective shipping charges, indicate on your order that you would like to self collect, delivery charges will be refunded back to you once you have collected the items from our office.

2. In-store Purchase:

Visit our showroom directly at : 
39 Keppel Road, Tanjong Pagar Distripark #04-10 S(089065)
to make the purchase via cash, nets or credit card.
We advise that you call 62200092 to check stocks availability before heading down.